Frequently Asked
Questions

BedMatch is a technology platform designed to help families and senior care providers connect more efficiently. By combining an intuitive user experience with structured matching tools, BedMatch helps families explore care options and helps providers present their services clearly—simplifying the senior care search process.

Unlike traditional placement or referral services, BedMatch operates as a neutral, user-driven platform. Families and providers control the information they share, explore options transparently, and communicate directly—without sales pressure or required referrals.

BedMatch uses information voluntarily provided by users—such as care needs, mobility considerations, budget range, and preferences—to generate potential matches. The platform is designed to support informed decision-making, but families always make the final placement choice.

Facility profiles may include availability, pricing ranges, room details, amenities, photos, user-submitted reviews, and tour options where offered by the provider. The information displayed is provided and maintained by the facility or users.

Yes. BedMatch uses secure systems and safeguards designed to protect personal information and to support HIPAA and privacy-law requirements where applicable. Sensitive health information is handled in accordance with our Privacy Policy and applicable law.

BedMatch does not guarantee placements or outcomes. However, by organizing information clearly and helping families compare options based on their priorities, the platform can help reduce uncertainty and improve the overall placement experience.

BedMatch increases your visibility to families actively searching for care and allows you to present accurate, up-to-date information about your services and availability. This can help support inquiry volume and engagement.

Yes. Providers have access to a dashboard where they can manage listings, availability, pricing, amenities, photos, and other details in real time.

The platform includes secure messaging and scheduling tools that allow providers and families to communicate directly and coordinate tours efficiently.

Providers may access analytics such as listing engagement, response activity, and interaction trends to help evaluate and improve their online presence within the platform.

Families can create an account and begin searching quickly. Providers can onboard through a guided setup process and publish listings once required information is completed.

BedMatch offers responsive support via email and platform messaging to assist families and providers with questions, technical issues, or account needs.

BedMatch itself charges care providers nothing — no listing fees, no placement fees, and no commissions on move-ins. However, if a family is working with an independent placement agent or referral professional, any fee arrangement between you and that agent exists outside of BedMatch and is not affected by your use of our platform. BedMatch is a free marketplace; it does not eliminate pre-existing obligations you may have with third-party referral agents.

Yes, BedMatch is 100% free for referral professionals. There are no subscription fees, no per-placement charges, and no hidden costs. We provide free tools including real-time bed search, resident profile creation, placement tracking, and a full referral dashboard — all designed to make your workflow faster and more effective.

No. BedMatch is built to support the professionals who guide families through senior care placement. Your expertise, relationships, and judgment are irreplaceable. BedMatch gives you better data, faster search tools, and real-time availability so you can focus on what you do best — helping families find the right fit.

BedMatch saves referral professionals significant time per placement by providing real-time bed availability, compatibility scoring across hundreds of factors, a complete referral tracking dashboard, and streamlined resident profile creation. No more calling 20 facilities to find one with an opening.

Absolutely. BedMatch provides a referral tracking dashboard where you can monitor every case from initial search to confirmed placement. You can generate reports on placement timelines and outcomes — giving you data to demonstrate your impact to hospitals, agencies, and families.